Frequently Asked Questions
Everything you need to know about shopping with JM Looks.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
JM Looks accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How can I contact customer support?
Our team is here to help! You can reach us via email at [email protected] or through our live chat feature available Monday through Friday, 9 AM to 5 PM EST.